Privacy Policy
Last Updated: May 19, 2025
1. Introduction
Welcome to Specialist Broker ("we," "us," or "our"). We are committed to protecting the privacy of our clients and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website specialistbrokersaustralia.com (the "Site") or use our broker introduction services (the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
Our service connects Australian mortgage and finance professionals to hidden gems in the non-bank and private lending space, helping you uncover unique solutions your competitors might miss.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, company name, and telephone number, that you voluntarily give to us when you contact us via the Site (e.g., through our contact form), email, or when you engage our Services for introductions.
- Introduction-Related Data: When you engage our Services, we may collect information related to the type of lending scenarios you are dealing with, client needs (anonymized where appropriate), and preferences for introductions to help us facilitate appropriate connections with lenders or other brokers. We treat this information with professional discretion.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This is standard for most websites and helps us improve our service.
- Data From Contact Forms: If you use our embedded contact form (e.g., Sumo9), we will receive information you provide to that tool, such as your name, email, phone number (optional), and message details, as necessary to respond to your inquiry and provide our Services. This is governed by our privacy policy and that of the form provider.
3. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Provide, operate, and maintain our Services, primarily facilitating introductions between finance professionals and lending sources.
- Understand your needs to identify potentially suitable lenders or broker collaborators from our network.
- Communicate with you, including responding to your inquiries, providing updates on potential introductions, and sending administrative information.
- Improve our Site and Services.
- Send you relevant communications or market insights (you may opt-out at any time).
- Comply with legal obligations.
- Generate anonymized and aggregated data for reporting and service improvement (this data will not identify you or your specific clients).
4. Disclosure of Your Information
We do not sell, trade, rent, or otherwise share your Personal Data for unrelated marketing purposes.
We may share information we have collected about you in certain situations:
- With Your Consent for Introductions: We will share your relevant contact information and scenario details with potential lenders or broker collaborators from our network only when we have your explicit or implied consent to make an introduction for a specific purpose.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., contact form providers, cloud hosting, data analytics). These third parties are obligated to protect your data.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Aggregated/Anonymized Data: We may share aggregated or anonymized information which cannot reasonably be used to identify you.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of our service engagement (e.g., active introductions) and as required to comply with our legal obligations (e.g., record-keeping requirements), resolve disputes, and enforce our legal agreements and policies.
7. Your Data Protection Rights (Australia)
As an Australian service, we adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You have rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to seek correction of personal information we hold about you if it is inaccurate, out of date, incomplete, irrelevant, or misleading.
- The right to make a complaint about a breach of the APPs.
- The right to opt-out of receiving direct marketing communications from us.
If you wish to exercise any of these rights, or have questions about our privacy practices, please contact us at admin@specialistbrokersaustralia.com.
8. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology beyond standard web analytics. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site.
9. Children's Privacy
Our Site and Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under this age.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: admin@specialistbrokersaustralia.com